PLEASE NOTE:
If you are unable to login with the email address used when placing your Subscription order, please Create an Account with the same email address used to make your Subscription order.
How do I skip my next (or a future) shipment?
Step 1
Click "Manage Subscription" button under My Account
Step 2
Select "Upcoming Orders" from the navigation bar
Step 3
Click the "Skip this order" at the bottom of the page
How do I swap my box for a different kind?
Step 1
Click "Manage Subscription" button under My Account
Step 2
From the "Upcoming Orders" tab click into your Subscription
Step 3
Click "Variant" and select the new option you want
How can I pause/cancel my plan?
Note: If you are unable to Login with the email address used when placing your Subscription order, please Create an Account with the same email address used to make your Subscription order.
Step 1
Click the "Manage Subscription" button under My Account
Step 2
From the "My Subscriptions" tab select the Subscription you wish to cancel
Step 3
At the bottom of the page select "Cancel/Pause Subscription"
Step 4
Select a "Reason for Cancellation" and click NEXT
Step 5
Choose an alternative to cancellation, or choose "Cancel Subscription"
Step 6
Finalize cancellation by clicking "Cancel Subscription"
How can I change the shipment frequency or next shipment date?
Step 1
Click the "Manage Subscription" button under My Account
Step 2
From the "My Subscriptions" tab select the Subscription you wish to edit
Step 3
Select "Next order" and adjust to the date you prefer