FAQ: Frequently Asked Questions
Our goal is to make our customers smile and to be as transparent as possible while doing so. If you have any questions about our snacks or policies, please see below for some of the most frequently asked questions. If you can't find an answer to what you're looking for, please shoot us an email at firstname.lastname@example.org and a team member will get back to you promptly :)
Where can I buy Youtopia Snacks?
As of right now, we are sold on both on our website as well as on Amazon.
Can you send me a sample?
A sample (1 bag) option is available on every product page. Every once in a while, we’ll run a promo for a free sample, but these are rare.
Can I customize my own box?
Not yet, but we’re trying to make that possible. For now, we do offer a Variety Pack with each of our flavors in it. What many people also do is get one or two of their favorite flavors in an 10-pack or 30-pack, and supplement it with a Variety Pack to get some of everything, but a lot of the favorites!
Why isn’t my discount code working?
If you’re having issues with a discount code, please ensure that:
- The code was entered properly
- The code hasn’t expired
Still need help? Please email us at email@example.com Mon-Fri 9am-5pm PST
Do you offer free shipping?
Yes, for orders over $50.
When will my order arrive?
We do our best to ship out in-stock orders by the next business day. Once your order leaves our facility, your package should be delivered within 2-5 business days.
How do I track my order?
As soon as your order ships, you will receive a shipping confirmation email with your tracking number.
Where do you ship?
We currently only ship within the United States.
Can you ship to a PO box?
Yes, we can.
ABOUT YOUTOPIA SNACKS
What is a Youtopia Snacks snack?
Youtopia Snacks are 130-calorie healthy snack mixes. All of our snacks are high protein, low sugar, and gluten-free. Many of our snacks are dairy free as well.
I want to sell Youtopia Snacks at my business. What should I do?
We would love that. Please contact us at firstname.lastname@example.org and we’ll be in touch promptly.
INGREDIENTS & NUTRITIONAL INFORMATION
How many calories are in one Youtopia Snacks snack?
Each of our snacks has 130 calories.
How much protein is in one Youtopia Snacks snack?
Our snacks have between 7g and 10g of protein per pack.
Do Youtopia Snacks contain allergens?
Some of our snacks contain Soy, Almonds, and/or Milk.
How much caffeine does Espresso Obsesso have in it?
Each Espresso Obsesso snack has roughly 20-40mg of caffeine. For comparison’s sake, a typical cup of coffee contains 100-200mg of caffeine.
RETURNS & EXCHANGES
I’d like to return my Youtopia Snacks purchase. What should I do?
If for any reason you’re not happy with your purchase, please reach out to us at email@example.com. Our team will be happy to either replace or refund your purchase.
Please note that returns or exchange requests must be made within 30 days of their delivery date. In addition, there must be no more than 3 snacks missing from each returned package to qualify for a full refund.
See below for how to proceed.
How do I return or exchange a box of Officebites snacks?
- For a refund or exchange, please contact us at firstname.lastname@example.org. We’ll send you a return slip. Please note, however, that we do not cover any shipping costs associated with returns or exchanges.
- Complete the return slip and enclose it with the product you are returning.
- Returns and exchanges should be mailed to:
Officebites Returns Department, 11601 Wilshire Blvd, 5th Floor, Los Angeles, CA 90025
What do I do if my snack is defective/damaged?
Our snacks undergo a thorough quality assurance process to make sure they live up to our highest standards. However, if you find a damaged or defective snacks upon arrival, please send a photo of that package to email@example.com so that we can see what you see and make sure it doesn’t happen again. We will either replace the snack or issue you a refund, whichever you prefer.
What products can I subscribe to for auto-delivery?
All of our products are available for subscription.
How do I start a subscription/auto-delivery?
On each product page there is the option to “Subscriber & Save” – simply select how often you’d like your snack auto-delivered, select the size of box you’d like, and checkout.
Where can I find my subscription details?
You can find all your subscription details under My Account > Manage Subscriptions. Withing Manage Subscriptions, you can:
- Increase/decrease quantity/box size
- Change the delivery frequency
- Skip the next delivery
- Change the delivery address
- Change your credit card details
- Swap flavors/products
Can I group my subscriptions in one order?
Yes. However, if you happen to have two different subscriptions going at the same time, please contact us at firstname.lastname@example.org for assistance combining them.
Will I get email notifications?
You will receive email notifications from us when:
- Your order has been processed
- Your order has shipped
- Your order has been delivered
- Your order has been cancelled and/or refunded
- You cancel your subscription order
- The order failed (because the credit card is expired/over the limit/been cancelled)
- Your card is about to expire and the details need to be updated
STILL NEED HELP? GET IN TOUCH!
Our hours of operation are Mon-Fri 9am-5pm PT; however, we sometimes burn the midnight oil and will get back to you outside those hours :)
Address: 11601 Wilshire Blvd, 5th Floor, Los Angeles, CA 90025